Exchange account is not syncing - Android

*Note: This is with Boxer for Android. If you are having difficulties with syncing for iOS, please submit a support ticket so we can help you out. 

If you have successfully connected your Exchange account to Boxer for Android but it is not syncing, it's possible that the security settings you have with your device are causing this. If you have any other passcode type other than a numeric PIN, please take these steps: 
  • Install Boxer

  • Add your exchange account credentials

  • Choose account type: Exchange (See Image Below)

Screen Shot 2014-08-25 at 1.59.02 PM.png

  • You will get a Remote Security Administration prompt (See Image Below)

  • Select OK

Screen Shot 2014-08-25 at 2.00.08 PM.png

  • Next, you will be returned to the confirmation adding the exchange account

Screen Shot 2014-08-25 at 2.09.12 PM.png

  • Select FINISH

  • You will be prompted with the, "Activate device administration?"

Screen Shot 2014-08-25 at 3.07.29 PM.png

  • Select Activate

  • Next, you will be asked to enter your current lock-screen security credentials, confirm your current security, and move to the next step.

  • (ex. If you currently use a lock-screen pattern for security, it will ask you to confirm your current method of security.)

  • Now, you will be sent to the,"Screen unlock settings"

Screen Shot 2014-08-25 at 3.09.44 PM.png

  • Select PIN

  • Set a new, numerical pin for exchange.

  • Security will close the setup, and you are ready to run Boxer for Android

  • Launch Boxer!

If you do have a numeric PIN passcode, or you have taken these steps and your account is still not syncing, please submit a support ticket so we can work with you directly. 

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