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Duplicate quote when replying (seen in client (Apple mail, Zimbra))

When I reply to an email (in Boxer Android), I see my text twice in the email if I see it in Apple mail, Zimbra web client, possibly others (haven't tested).

Steps to reproduce:
1. send email from gmail to another account (I used a private IMAP server)
2. Boxer email client (Android) is connected to private IMAP
3. Reply to this email
4. View the reply in Apple mail or other client --> the message looks like it is quoted twice.

I'm not sure what the reason is, but the "raw" message source is attached.

I'm also providing a couple of "working" replies from other clients - so you can spot the difference and possible cause. (perhaps Content-Type header (multipart/mixed instead of multipart/alternative)

Also note, that Boxer does not provide "tracking" headers (In-Reply-To or similar in order to aid email client thread grouping).

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Miha Valencic shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Miha Valencic commented  ·   ·  Flag as inappropriate

    Eddy, sorry it took so long:

    1) Tested with outlook.com account; the email copied to sent items does not include in-reply-to or references headers. This was tested on the latest Boxer beta version 2.6.1 (236)

    2) Tested with the special build; still no headers in sent items.

    So it seems it is not IMAP server specific (reproduced on Outlook.com).

  • Miha Valencic commented  ·   ·  Flag as inappropriate

    Eddy, I just re-tested.

    # Incoming email from gmail
    # Reply from K9 Android
    # Reply from Boxer Android
    # Inspect headers in the email (Sent items on IMAP), not on the target email account (gmail)

    K9 headers:
    User-Agent: K-9 Mail for Android
    In-Reply-To: <CA+_DGnSe+NrDT58SEFhqCDM6UA1bzn2_rffFDSHHvnCdpOJH3A@mail.gmail.com>
    References: <CA+_DGnSe+NrDT58SEFhqCDM6UA1bzn2_rffFDSHHvnCdpOJH3A@mail.gmail.com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="----CMGZ2XWF3B0NGD8NC08HVASS1FX3NW"
    Content-Transfer-Encoding: 8bit
    Subject: Re: Boxer test
    From: =?UTF-8?Q?Miha_Valen=C4=8Di=C4=8D?= <miha@valencic.si>
    Date: Sat, 12 Sep 2015 07:05:43 +0200
    To: Miha Valencic <miha.valencic@gmail.com>
    Message-ID: <268496E7-C5AD-40CE-9DFE-7B5BCB824CA2@valencic.si>

    Boxer headers:
    Date: Sat, 12 Sep 2015 07:06:02 +0200
    Subject: Re: Boxer test
    Message-ID: <1ffb212a-cdb4-4132-94e6-fbc11ab80140@valencic.si>>
    From: Miha Valencic <miha@valencic.si>
    To: Miha Valencic <miha.valencic@gmail.com>
    MIME-Version: 1.0
    Content-Type: multipart/alternative; boundary="--_com.boxer.email_1060416893799549"

    I would say that the IMAP server (Zimbra, in this case) is not stripping Boxer's headers. Perhaps you're using a build which does not exhibit this issue?

    Should we open a new "support thread" for this issue, or do we continue here?

    Let me know if I can test something else for you. The boxer version I'm using is 2.6.1 (233).

  • Miha Valencic commented  ·   ·  Flag as inappropriate

    Eddy, thanks for getting back. There is an issue with the email, which is "copied" to sent items. This is the one without the In-Reply-To and References headers.

    Steps to reproduce:
    # Send test email from Gmail to IMAP account
    # On IMAP account, reply from boxer (android)
    # On gmail, verify that the reply contains In-Reply-To headers
    # On IMAP account, go to "sent items", and view the message source - this one has no In-Reply-To or References email headers

    I believe even the email which is copied to "Sent items" should have those headers (same as the one being delivered).

  • Miha Valencic commented  ·   ·  Flag as inappropriate

    Eddy, I can confirm that the beta build fixes the (double) reply issue.

    I found an interesting "challenge" with regards to headers as well, though: For instance, the original email had a text "Original" and subject "Original" as well. While seearching for "Reply" (which is what I typed as part of my reply), I got the thread with reply, but not the first message of the thread (due to the fact that it didn't have the word "reply" in it. But, if Boxer would use the email headers provided for threading, the app could be able to display the email thread correctly.

  • Miha Valencic commented  ·   ·  Flag as inappropriate

    I'll try the beta and let you know tomorrow. If you need help with headers, feel free to let me know what you need.

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